Posts
joie
LUCIS RITCHE G. TAN Team Lead Candidate | Cross-Skill Specialist II | Peer Coach 📍 Minglanilla, Cebu, Philippines | 📞 0932-934-6248 | 📧 tnlucio2k11@gmail.com --- PROFESSIONAL SUMMARY High-performing operations professional with 7+ years of experience in contact center operations, cross-skilling, and peer coaching. Proven people leader with hands-on experience leading teams, driving KPI performance, and executing change initiatives. Recognized as a Blue Chip Awardee (Q2 2025) with consecutive Exceeding annual ratings (2024 & 2025). Ready to step into a Team Lead role with immediate impact. --- CORE TEAM LEAD COMPETENCIES Team Leadership & People Management KPI Management (AHT, Quality, Engagement) Coaching, Feedback & Performance Action Plans Attendance, Discipline & Accountability Change & Technology Adoption Stakeholder Communication & Escalation Handling --- PROFESSIONAL EXPERIENCE Cross-Skill Specialist II / Peer Coach December 2017 – Present Led and coach...